Cancellation, Return & Refund Policy

At Velvya Clothing, your satisfaction is our priority ❤️
We’re committed to making your shopping experience आसान, सुरक्षित और भरोसेमंद.

• You can cancel your order anytime before it is shipped
• Once shipped, cancellation is not possible (as it’s already on the way to you)

We offer easy return or exchange on eligible products (clearly mentioned on product page)

✔ If there’s any issue, we’ve got you covered!
✔ Just raise a request within the allowed time

• Reverse pickup available? → We’ll arrange it for you 👍
• Not available in your area? → No worries, our team will guide you for easy self-shipping

We happily offer refunds in case of:

• Damaged or defective product
• Wrong item delivered
• Size / color mismatch
• Missing items in combo

👉 No questions asked, genuine issues = quick resolution

• After product pickup & quality check
• Refund processed within 2–3 working days
• Amount credited to your original payment method

To ensure smooth processing:

• Product should be unused & unwashed
• Must have original tags & packaging

• Customized products
• Special sale/clearance items (if mentioned)

• Return/Exchange window is mentioned on each product
• We recommend raising requests as early as possible for quick support

Have questions? Need help?
📧 Email us anytime at: velvya5905@gmail.com